Privacy Policy

Spinsy › Privacy Policy

This Privacy Policy outlines how Spinsy Casino (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access or use the Spinsy Casino website at https://www.spinsy.casino/ (“Website”). This policy applies to all users residing in Australia and is designed to ensure compliance with applicable privacy laws, including the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information necessary to provide our services, verify your identity, maintain your account, and comply with legal obligations. The types of information we may collect include:

Personal Identification Data: Such as your name, date of birth, address, email address, and phone number.
Account Information: Username, password, and other registration details.
Financial Data: Payment card details, banking information, and transaction history.
Usage Data: Information about how you interact with our Website, including IP address, device information, browser type, and pages visited.
Verification Documents: Copies of identification documents required to verify your identity and comply with Know Your Customer (KYC) obligations.
Communication Data: Records of correspondence with our customer support team, including emails and live chat messages.

2. How We Use Your Information

We use your personal information for the following purposes:

To create, manage, and administer your Spinsy Casino account.
To process deposits, withdrawals, and other payment transactions.
To verify your identity and conduct age verification to ensure compliance with legal requirements.
To detect, prevent, and investigate fraudulent or suspicious activities.
To comply with applicable laws, regulations, and licensing conditions, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
To communicate with you regarding your account, service updates, and changes to our terms or policies.
To improve, test, and monitor the performance of our Website and services.
To respond to your enquiries, feedback, or complaints.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and collect information about your usage patterns. Cookies are small text files stored on your device. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Website.

4. Disclosure of Your Information

We may disclose your personal information to third parties strictly as required to provide our services and comply with legal obligations. Such disclosures may include:

Payment processors and financial institutions that facilitate transactions.
Identity verification and fraud prevention service providers.
Regulatory authorities, law enforcement agencies, or government bodies as required by law, regulation, or court order.
Third-party service providers who assist with technology, data storage, analytics, or customer support under binding confidentiality agreements.
Professional advisers, such as auditors or legal counsel, for compliance and risk management purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. International Data Transfers

Your personal information may be transferred and stored outside Australia, including in countries whose data protection laws may differ from those in Australia. In such cases, we ensure that adequate safeguards are implemented to protect your information in accordance with this Privacy Policy and applicable Australian privacy laws.

6. Data Security

We implement technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. These measures include secure socket layer (SSL) encryption, access controls, regular security assessments, and staff training. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. When your information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

8. Your Rights

As an Australian resident, you have certain rights regarding your personal information held by us, including the right to:

Access your personal information and request a copy of the data we hold about you.
Request corrections to your personal information if it is inaccurate, incomplete, or outdated.
Withdraw your consent for specific processing activities, where consent is required.
Request the erasure of your personal information, subject to our legal obligations.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise your rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. We will notify you of any material changes by posting the revised policy on our Website with an updated effective date. Your continued use of the Website following the publication of changes constitutes acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact our Data Protection Officer at [email protected] or through the support channels provided on our Website. We are committed to resolving any privacy-related concerns promptly and in accordance with applicable laws.

This Privacy Policy is effective as of 1 June 2024.